Terms and Conditions
WASABI CO. LTD
THIS DOCUMENT SETS OUT THE TERMS AND CONDITIONS ON WHICH WASABI CO. LIMITED (“WE”; “OUR”; “US”; “WASABI”) SUPPLIES ANY OF THE GOODS (“GOOD”; “GOODS”) LISTED ON WWW.WASABI.UK.COM (“WEBSITE”) TO YOU. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER FOR ANY OF THE GOODS. YOU ACKNOWLEDGE THAT BY CLICKING ON THE BUTTON MARKED “I ACCEPT”, OR BY MAKING ANY USE OF OR BROWSING THE WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU WILL NOT BE ABLE TO PLACE AN ORDER FOR ANY OF THE GOODS VIA THE WEBSITE.
YOU ARE ADVISED TO PRINT AND RETAIN A COPY OF THESE TERMS AND CONDITIONS FOR YOUR FUTURE REFERENCE.
1. INFORMATION ABOUT WASABI CO. LTD AND THE WEBSITE
1.1. The Website is owned and managed, operated and maintained by Wasabi Co. Ltd, company registration number 04431046, whose registered office is at Unit 5 Origin Business Park, Rainsford Road, Park Royal, London, England, NW10 7FW.
1.2. Wasabi Co. Ltd shall be entitled at its own discretion to suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades and shall not be liable to you for any such suspension or unavailability of the Website.
1.3. Wasabi Co. Ltd reserves the right to make any changes to the Website including any functionalities and content therein or to discontinue any of the Goods or features of the Website without notice.
1.4. Wasabi Co. Ltd may be contacted at Unit 5 Origin Business Park, Rainsford Road, Park Royal, London, England, NW10 7FW or by e-mail at [email protected].
2. PRELIMINARY INFORMATION
2.1. By placing an order with Wasabi for the purchase of the Goods, you warrant that:
2.1.1. you are legally capable of entering into any binding contracts;
2.1.2. you are at least 18 years old; and
2.1.3. you are not in any way prohibited by the applicable law in the jurisdiction which you are currently located to enter into these Terms and Conditions for the purchase of the Goods.
3. PLACING AN ORDER
3.1. In order to purchase any of the Goods from the Website, you shall be required to complete the online form (“Order Form”) made available to you on the Website. Upon completion of the Order Form, you will be directed to enter your payment details in order to make payment of the Goods and confirm placement of the order (“Order”).
3.2. By placing an Order, you consent to Wasabi conducting verification and security procedures in respect of the information provided in the Order Form.
You hereby warrant that the information provided to Wasabi is true, accurate and correct. You further warrant that you shall promptly notify Wasabi in the event of any changes to such information.
4. FORMATION OF CONTRACT
4.1. All Orders are subject to availability and must be placed before such time as stated in the delivery section of the Website from time to time. Any order placed after this time will be processed at Wasabi’s sole discretion. Orders of more than three (3) party sets must be made at least 24 hours in advance. We will inform you as soon as reasonably practicable if the Goods you have ordered are not available and Wasabi will not process your Order.
4.2. After placing an Order, you will receive an e-mail from Wasabi acknowledging that we have received your Order (“Order Confirmation Email”). Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to us to buy Goods. All Orders are subject to acceptance by us. Wasabi will send you a separate e-mail once we have received your payment for the Order (“Payment Confirmation”). The contract between us will only be formed once we have dispatched the Order for delivery (“Contract”).
4.3. The Contract will relate only to those Goods whose dispatch we have confirmed in the Dispatch Confirmation. Wasabi will not be obliged to supply any other Goods which may have been part of your Order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.
5.1. You acknowledge the Goods may contain traces of nuts, egg, soya, milk, mustard, sesame, gluten, fish and shellfish, as we use these ingredients in all our kitchens.
5.2. Wasabi reserves the right to substitute the Goods available on the Website from time to time and at its sole discretion.
5.3 If Wasabi is unable to supply you with any Goods, for example because the Goods are no longer in stock or no longer available or because of an error in the Price (as defined below) on our Website as referred to in clause 6.4, Wasabi will inform you of this by telephone or e-mail and Wasabi will not process the Order. If you have received Payment Confirmation in respect of your Order, we will offer you the possibility of choosing between a substitute of the goods not available, or refund you the relevant amount as soon as possible.
6. PRICE AND PAYMENTS
6.1. The price of the Goods and our delivery charges will be as quoted on our Website from time to time, except in cases of obvious error (“Price”).
6.2. Unless otherwise expressly set out to the contrary, the Price quoted on the Website shall be inclusive of applicable value added taxes and exclusive of the delivery charges. For the avoidance of doubt, the delivery charges shall be set separately on the Order Form, Order Confirmation E-mail and the Dispatch Confirmation.
6.3. Due to the nature of the business, you acknowledge and agree that the Price may be subject to change and variation from time to time without prior notification to you.
6.4. Wasabi shall use its reasonable endeavours to ensure that the Price for the Goods on the Website are accurate and correct at all times. However, you acknowledge and accept that such Goods may at times be incorrectly priced. Where there is a discrepancy between the actual Price and the advertised Price, Wasabi shall inform you of the actual Price of the Goods. Thereafter, you shall have the option of proceeding with your Order in consideration for the actual Price or cancelling your Order with Wasabi.
6.5. You may pay for your Order using a credit card, debit card or any other method of payment as specified on the Website. Wasabi reserves the right not to process your Order if Wasabi has not received payment of the Price and any other additional charges, including without limitation any applicable taxes and delivery charges.
6.6. For your information, we use third party payment handlers to process your payment and you agree that you have given us permission to do so by complying with the terms herein.
7.1. Wasabi aims to deliver your Order to you, subject to the provisions set out herein, within the timescales set out on the Dispatch Confirmation, unless there is a Force Majeure Event. If we are unable to meet the estimated delivery time because of a Force Majeure Event, we will contact you with a revised estimated delivery time.
7.2. All applicable delivery charges are excluded from the Price quoted on the Website. Delivery charges will be as set out on the Website and confirmed in the Order Confirmation E-Mail.
7.3. Goods are only available for delivery to a selection of postcodes set out on the Website. Wasabi may add to or remove from the selection of postcodes it delivers to at its sole discretion and without notice to you.
8. CANCELLATION RIGHTS AND RETURNS
8.1. Your legal right to cancel an Order under the Consumer Protection (Distance Selling) Regulations 2000 does not apply in the case of perishable goods, such as food, drink and fresh flowers. Cancellation and refund of an Order for the Goods is subject to the terms of this clause 8 and 9 below.
8.2. Any Order cancellation must be made within ten (10) minutes of your receiving the Order Confirmation E-Mail and is subject to Wasabi having not processed your Order. Acceptance of such cancellation and the issue of a refund is made at our sole discretion. Where we have agreed to provide you with a refund, you will receive a full refund of the Price for the Goods, no later than thirty (30) days from the date of receipt by Wasabi of your notification to cancel.
9. DAMAGED GOODS
9.1. In the event that the Goods delivered to you are damaged in transit, Wasabi shall provide you with replacement of your Order, or if such Goods are unavailable, then an alternative which is as close an alternative as possible. Wasabi shall bear the delivery costs incurred by you in returning the damaged Goods to us, subject always that you provide us with documentary evidence supporting such delivery costs.
10. REGISTERING AN ACCOUNT
10.1. You shall be entitled to register with the Website by completing the online registration form and setting up an account (“Account”). However, you may use the Website and place an Order without registration of an Account.
10.2. Where you choose to register an Account, you shall be provided with a login and password (“Login Details”) in order to access your Account. You agree to keep your Login Details confidential and not to allow any other individuals to use your Login Details to access your Account.
10.3. You agree to notify us in the event of a breach of security or of any unauthorised use (suspected or otherwise) of your Login Details and Account.
10.4. You hereby undertake to indemnify us and hold us harmless for any claims, losses, costs and expenses that we may suffer as a result of any activities conducted using your Login Details.
10.5. In the event that we, in our sole and absolute discretion, consider that you have breached any of the terms set out in these Terms and Conditions, we reserve the right to take any action that we deem to be necessary, including without limitation, the termination forthwith and without notice, your use of and access to the Website; and in the case of illegal use, the instigation of legal proceedings.
10.6. You may terminate your Account with us by giving us not less than seven (7) days notice.
11. PROMOTIONAL CODES
11.1. We may from time to time provide you with promotional discount vouchers or codes as part of our marketing and promotional campaigns. The validity and use of such vouchers or codes shall be strictly subject to any relevant and additional terms which shall be made available to you on the Website or otherwise by e-mail.
12. ADDITIONAL OBLIGATIONS
12.1. You agree that you are solely responsible and liable for all activities on the Website carried out by your use of the Website.
12.2. You further agree that at all times, you shall not:
12.2.1. use the information presented on the Website or provided to you by Wasabi for any commercial purposes; or
12.2.2. infringe any rights of any third parties.
13. EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
Liability in respect of Orders
13.1. Subject to clause 13.2 and 13.4 and in respect of any Order, if we fail to comply with these Terms and Conditions, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure, provided always that such losses are limited to the Price paid under the relevant Order.
13.2. Subject to Clause 13.4, Wasabi will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
13.2.1. loss of income or revenue;
13.2.2. loss of business;
13.2.3. loss of profits;
13.2.4. loss of anticipated savings;
13.2.5. loss of data; or
13.2.6. waste of management or office time.
However, this Clause 13.2 will not prevent claims for loss of or damage to your tangible property that is foreseeable or any other claims for direct loss that are not excluded under Clause 13.2.1 to 13.2.6 inclusive of this Clause 13.2.
Liability in respect of general use of the Website
13.3. Subject to clause 13.4, Wasabi hereby expressly excludes any liability for any direct, indirect or consequential loss or damage incurred by any you in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it.
13.4. Nothing in these Terms and Conditions excludes or limits our liability for:
13.4.1. death or personal injury caused by our negligence;
13.4.2. fraud or fraudulent misrepresentation;
13.4.3. any breach of the obligations imposed by section 12 of the Sale of Goods Act 1979;
13.4.4. defective goods under the Consumer Protection Act 1987; or
13.4.5. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
14. INTELLECTUAL PROPERTY RIGHTS
14.1. Wasabi and its licensors own all the intellectual property rights (“Intellectual Property Rights”) relating to the Website (including all material published on it) and the Goods.
14.2. You are expressly prohibited from:
14.2.1. reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website; and
14.2.2. removing, modifying, altering or using any registered or unregistered marks/logos/designs owned by us or our licensors, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Wasabi or could be considered an infringement of any of the rights in the Intellectual Property Rights owned by and/or licensed to Wasabi.
14.3. You may print off one copy, and may download extracts, of any page(s) from the Website for your personal reference and you may draw the attention of others within your organisation to material posted on the Website.
14.4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
14.5. Our status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.
14.6. You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
15. GENERAL USE OF THE WEBSITE
15.1. Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period.
15.2. From time to time, we may restrict access to some parts of our Website, or our entire Website.
15.3. We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
15.4. Commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. Wasabi therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
15.5. We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to the Website, or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
15.6. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.
15.7. Wasabi will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
15.8. You may not create a link to the Website from another website or document without Wasabi’s prior written consent.
15.9. Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Wasabi have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
17.1. If you have reason to believe that any of the terms herein have been breached or you have a complaint to make, please log the complaint by filling out our feedback form found here or write to us at the address provided herein.
18. EVENTS OUTSIDE OUR CONTROL
18.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”).
18.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
18.2.1. strikes, lock-outs or other industrial action;
18.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
18.2.3. fire, power outage, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
18.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
18.2.5. impossibility of the use of public or private telecommunications networks; and
18.2.6. the acts, decrees, legislation, regulations or restrictions of any government.
18.3. Our performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.
19.1. If Wasabi fails at any time to insist upon strict performance of its obligations under these Terms and Conditions, or if it fails to exercise any of the rights or remedies to which it is entitled under these Terms and Conditions, this will not constitute a waiver of any such rights or remedies and shall not relieve you from compliance with such obligations.
19.2. A waiver by Wasabi of any default shall not constitute a waiver of any subsequent default.
19.3. No waiver by Wasabi of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
19.4. If any of these Terms and Conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law.
19.5. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between you and Wasabi in respect of your use of the Website and your use of the Goods, and shall supersede any prior agreement, understanding or arrangement between you and Wasabi, whether oral or in writing.
19.6. You acknowledge that in entering into these Terms and Conditions, you have not relied on any representations, undertaking or promise given by or implied from anything said or written whether on the Website, the internet or in negotiation between you and Wasabi except as expressly set out in these Terms and Conditions.
19.7. These Terms and Conditions are governed by and construed in accordance with English law. The Courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of these Terms and Conditions.
21. Wasabi Club: Loyalty & Rewards
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THIS PROGRAMME, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU SHOULD NOT PARTICIPATE IN THIS PROGRAMME.
These Terms and Conditions apply to your access to, and participation in, the Wasabi Club Rewards programme which is only available in the United Kingdom and is operated by Wasabi Ltd. (UK). These Terms and Conditions do not alter in any way the terms or conditions of any other agreement you may have with Wasabi for products, services or otherwise. Wasabi reserves the right to change, modify and/or eliminate Wasabi Club and/or these Terms and Conditions or any policy, FAQ, or guideline pertaining to Wasabi Club at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.wasabi.uk.com and you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in Wasabi Club will confirm your acceptance of such changes or modifications; therefore, you should review these Terms and Conditions and applicable policies frequently to understand the terms and conditions that apply to Wasabi Club. If you do not agree to the amended terms, you must stop participating in Wasabi Club.
Wasabi Club is one way in which Wasabi Sushi & Bento endeavours to reward and thank loyal customers for their continuous visits to our UK branches. To enrol in Wasabi Club and receive rewards, you will need to visit a participating store and collect a stamp during your visit. The Wasabi club system works through a stamp collection system, where customers will collect 7 stamps for each visit where they spend more than £7 OR buy a medium or large sushi box OR a hot bento. On the 8th visit, the customer will have a free meal (sushi box or hot bento). We determine ‘meal’ to be one of the following items from our menu: Chumaki set, Hana Set, Harmony Set, Mixed Maki Set, Rainbow Set, Salmon Nigiri Set, Sashimi Set, Wasabi Classic (with Chicken Katsu), Wasabi Classic (with crabmeat salad), Wsabi special bento, Yasai roll set, Chicken Salad roll set, Salmon Teriyaki roll set, Salmon teriyaki roll set, Crispy Chicken Roll, Crispy Yasai roll, Crispy Ebi roll, Chumaki set (with Brown rice) , Salmon Nigiri Set (with Brown rice), Harmony Set (with Brown rice), Yasai Roll set (with Brown rice), Rainbow Set (with Brown rice), Salmon Teriyaki with brown rice salad, Tofu teriyaki with brown rice salad, Chicken Katsu Salad, Chicken Gyoza tanmem, Spicy Chicken Tanmen, Salmon Teriyaki Salmon, Veg Tanmen. The following dishes are included with either rice or yakisoba noodles: Chicken Curry, Chicken Katsu Curry, Chicken Teriyaki, Spicy Chicken, Sweet Chilli Chicken, Chicken Yakisoba, Chicken Jahang, Salmon Teriyaki, Tofu teriyaki, Tofu Curry, Sweet Chilli Tofu, Tofu Teriyaki, Pork Bulgogi. All of the dishes are subject to availability. Only one stamp can be collected per day.
Unfortunately, not all stores can honour Rewards at this time. Please visit wasabi.uk.com/wasabiclub to see participating stores.
To enrol in Wasabi club and begin accumulating stamps, you will need :
A smart phone to collect points via NFC, with no download needed.
To redeem an offer after the customer has collected 7 stamps, on the 7th visit the customer will be prompted to screenshot or save the voucher message as an image, which will include a unique code that allows the customer to redeem a free meal on their 8th visit. The voucher message will be available to redeem 3 months from the date it is collected.
There are no membership fees associated with Wasabi Club. Stamps accumulated under the loyalty programme have no cash value
The stamps, benefits and rewards your account accumulates under the Wasabi Club programme are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others.
Wasabi club benefits are available at participating UK stores and are subject to change. Wasabi reserves the right to terminate your account and/or your participation in Wasabi Club if Wasabi Ltd. believes that you have violated these Terms and Conditions or that the use of your account is unauthorised, fraudulent or otherwise unlawful or in violation of these Terms and Conditions.
Wasabi Ltd. reserves the right to terminate, discontinue, cancel or amend Wasabi Club programme at any time and in its sole discretion without notice to you.
22. No time to waste – 50% off promotion
22.1. This offer is subject to availability.
22.2. The offer is standalone and cannot be used in conjunction with any other offer at Wasabi
22.3. Exclusions may apply, please ask at the participating store for full details.
22.4. This promotion aims to reduce our company wastage and management reserve the right to discontinue the promotion at any time.
22.5. This promotion applies to selected products only.
27. NHS 10% OFF
27.1. 10% OFF the whole bill with a valid NHS card available in participating stores.
27.2. The offer is standalone and cannot be used in conjunction with any other discounts, vouchers or offers at Wasabi.
27.3. Exclusions may apply, please ask at the participating store for full details.
27.4. This and all offers are subject to managers discretion and is subject to availability.
27.5. Offer is not valid on any online ordering platforms for delivery such as Ubereats, Deliveroo or JustEat.
27.6. The management reserves the right to withdraw this promotion without prior notice to customers.